Frequently Asked Questions (FAQ)
1. Are your gemstones natural or lab-created?
We offer a range of both natural and lab-created gemstones. Each product listing clearly specifies whether the gemstone is natural, lab-grown, or treated in any way. If you're unsure, feel free to contact us for clarification.
2. Do you provide certification for your gemstones?
Yes, all of our gemstones come with an authenticity certificate from a reputed gemological laboratory. For high-value stones, additional certification options are available upon request.
3. Can I customize a gemstone or create a custom piece of jewelry?
Absolutely! We specialize in custom jewelry designs. You can choose your gemstone, metal, and design preferences, and our team will bring your vision to life.
4. What is your return and exchange policy?
We offer a 14-day return or exchange policy on most items, provided the gemstone is returned in its original condition and packaging. Custom or engraved pieces may not be eligible for return. Please review our full return policy [here].
5. Do you ship internationally?
Yes, we ship worldwide. Shipping costs and delivery times vary depending on your location. Please see our Shipping Information page for more details.
6. How do I care for my gemstone?
Each gemstone has unique properties and care instructions. We recommend storing your gemstone separately, avoiding harsh chemicals, and cleaning it gently with a soft cloth. Detailed care guides are provided with each order.
7. Can I see the gemstone before purchasing?
We provide high-resolution images and videos for most of our gemstones. If you'd like a live viewing or more images, feel free to contact us—we’re happy to assist!
8. Do you offer gemstone consultations?
Yes! Whether you're shopping for an engagement ring or a special gift, our gem experts can help you choose the perfect stone based on your budget, preferences, and needs.
9. Are your gemstones ethically sourced?
We are committed to ethical sourcing and only work with trusted suppliers who follow responsible mining and labor practices.
10. What payment methods do you accept?
We accept all major credit/debit cards, PayPal, bank transfers, and some cryptocurrencies. All transactions are securely processed to protect your information.
Frequently Asked Questions (FAQ)
1. Are your gemstones natural or lab-created?
We offer a range of both natural and lab-created gemstones. Each product listing clearly specifies whether the gemstone is natural, lab-grown, or treated in any way. If you're unsure, feel free to contact us for clarification.
2. Do you provide certification for your gemstones?
Yes, all of our gemstones come with an authenticity certificate from a reputed gemological laboratory. For high-value stones, additional certification options are available upon request.
3. Can I customize a gemstone or create a custom piece of jewelry?
Absolutely! We specialize in custom jewelry designs. You can choose your gemstone, metal, and design preferences, and our team will bring your vision to life.
4. What is your return and exchange policy?
We offer a 14-day return or exchange policy on most items, provided the gemstone is returned in its original condition and packaging. Custom or engraved pieces may not be eligible for return. Please review our full return policy [here].
5. Do you ship internationally?
Yes, we ship worldwide. Shipping costs and delivery times vary depending on your location. Please see our Shipping Information page for more details.
6. How do I care for my gemstone?
Each gemstone has unique properties and care instructions. We recommend storing your gemstone separately, avoiding harsh chemicals, and cleaning it gently with a soft cloth. Detailed care guides are provided with each order.
7. Can I see the gemstone before purchasing?
We provide high-resolution images and videos for most of our gemstones. If you'd like a live viewing or more images, feel free to contact us—we’re happy to assist!
8. Do you offer gemstone consultations?
Yes! Whether you're shopping for an engagement ring or a special gift, our gem experts can help you choose the perfect stone based on your budget, preferences, and needs.
9. Are your gemstones ethically sourced?
We are committed to ethical sourcing and only work with trusted suppliers who follow responsible mining and labor practices.
10. What payment methods do you accept?
We accept all major credit/debit cards, PayPal, bank transfers, and some cryptocurrencies. All transactions are securely processed to protect your information.
Frequently Asked Questions (FAQ)
1. Are your gemstones natural or lab-created?
We offer a range of both natural and lab-created gemstones. Each product listing clearly specifies whether the gemstone is natural, lab-grown, or treated in any way. If you're unsure, feel free to contact us for clarification.
2. Do you provide certification for your gemstones?
Yes, all of our gemstones come with an authenticity certificate from a reputed gemological laboratory. For high-value stones, additional certification options are available upon request.
3. Can I customize a gemstone or create a custom piece of jewelry?
Absolutely! We specialize in custom jewelry designs. You can choose your gemstone, metal, and design preferences, and our team will bring your vision to life.
4. What is your return and exchange policy?
We offer a 14-day return or exchange policy on most items, provided the gemstone is returned in its original condition and packaging. Custom or engraved pieces may not be eligible for return. Please review our full return policy [here].
5. Do you ship internationally?
Yes, we ship worldwide. Shipping costs and delivery times vary depending on your location. Please see our Shipping Information page for more details.
6. How do I care for my gemstone?
Each gemstone has unique properties and care instructions. We recommend storing your gemstone separately, avoiding harsh chemicals, and cleaning it gently with a soft cloth. Detailed care guides are provided with each order.
7. Can I see the gemstone before purchasing?
We provide high-resolution images and videos for most of our gemstones. If you'd like a live viewing or more images, feel free to contact us—we’re happy to assist!
8. Do you offer gemstone consultations?
Yes! Whether you're shopping for an engagement ring or a special gift, our gem experts can help you choose the perfect stone based on your budget, preferences, and needs.
9. Are your gemstones ethically sourced?
We are committed to ethical sourcing and only work with trusted suppliers who follow responsible mining and labor practices.
10. What payment methods do you accept?
We accept all major credit/debit cards, PayPal, bank transfers, and some cryptocurrencies. All transactions are securely processed to protect your information.
